Invoicing Procedures FAQ

For those that want to take advantage of a credit account, we will need the following documentation: A copy of the Certificate of Registry for the vessel, along with our Credit Application form filled out. Your contact at VSS can help you through the process should you have any questions. If you are new to VSS, please contact Stefano Tomei on [email protected]

It is as easy as contacting your designated account manager with all the technical details of the product you require. We aim to provide the most competitive prices with the shortest lead times possible.

Simply put, we deliver worldwide. Whether it be by our fleet of specialized vehicles, that deliver all throughout the Mediterranean, or via world-renowned couriers for deliveries further afield, we will get your goods to you in the most cost effective, timely manner possible.

There are specific criteria that must be met in order to avoid paying VAT. Your VSS account manager will review your situation, and advise you on the best course of action.

Most of the products on sale in our catalogue are available for immediate purchase. The availability of our products will be confirmed by your account manager at the time of enquiry and/or confirmation.

Using our online portal MYVSS, you are able to monitor the status of your orders, review quotations, check delivery notes or invoices, order product and make enquiries all in one app. Ask your account manager how you can access MYVSS today.

ContenutA pro forma invoice serves as a preliminary bill of sale, outlining the commitment between the buyer and the seller. It is issued before the goods are delivered or services are rendered. On the other hand, a bona fide invoice is a legally binding document that specifies the actual sale of goods or services, issued after the completion of the transaction.
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We understand that our clients often request and order multiple goods from various suppliers, each with its own lead time. As a result, these goods may not arrive simultaneously. To streamline invoicing procedures and facilitate smoother accounting processes as per Italian law, items on orders are invoiced monthly. This means that at the end of each month, we consolidate all goods that have been delivered during that period and issue a bona fide invoice for those items. It’s important to note that while you may have paid for the goods on one pro forma invoice, the actual invoicing occurs separately for each item once it has been delivered. This approach helps to accurately track and account for each transaction, ensuring transparency and clarity in your financial records.

In compliance with Italian law and standard accounting practices, items on orders may be invoiced separately, even if they were paid for on one pro forma invoice. This is done to accurately reflect each transaction and ensure transparency in accounting records.

Yes, there may be additional charges on the bona fide invoice. These charges could include but are not limited to: Freight charges, VAT, packaging and handling fees. Please note that these charges may not be determinable at the time of issuance of the pro forma invoice but will be included in the final bona fide invoice.

Additional charges such as freight, VAT, packaging, and handling fees are determined based on various factors including the delivery location, weight of the goods, and any applicable tax laws. These charges will be calculated and added to the bona fide invoice accordingly.

If you believe there is an error or discrepancy in the charges on the bona fide invoice, please contact our billing department immediately for assistance. We are committed to resolving any billing issues promptly and ensuring fair and accurate invoicing.

We accept various payment methods including bank transfers, credit cards, and online payment platforms. Details for payment will be provided on the invoice.

For more information or assistance regarding invoicing procedures, please contact our customer service team. We are here to help and ensure a smooth and seamless invoicing experience for our valued clients.